Safety and security
incidentsZero incidents since AIC AIRPORTS was founded. We maintain a permanent safety culture, provide ongoing training to our staff and systematically run audits to ensure our services meet our quality standards.
AIC AIRPORTS
Aircraft Interior Cabin Cleaning
Specialist airport operational services
Our services
AIC AIRPORTS works across a range of ground services: aircraft cleaning, security searches, commercial cabin dressing and maintenance of technical and commercial premises. Every assignment is scoped with your teams, sized around your operating windows and covered by the same guarantees.
Our key figures
Our excellence in numbers. The indicators we track to demonstrate our operational reliability through measured results and our commitment to our partners.
Customer satisfaction
Customer satisfaction is standardised at a minimum of 93%. We measure this indicator regularly and roll out the action plans required, in a spirit of continuous improvement.
Continuous training
monthsMandatory training is scheduled and valid for 36 months for every agent deployed on site. Additional training is offered to employees at the slightest discrepancy, so as to deliver a quality service.
Workplace climate
We work to keep our workplace climate indicator at or above 94%, so that our employees and contractors operate in an environment of trust. We measure this indicator regularly and roll out the action plans required, in a spirit of continuous improvement.
Response punctuality
AIC AIRPORTS strictly observes the response times set out in the specifications, with a punctuality rate of 99.2%.
Compliance
We comply with 100% of the standards applicable to us. Services are managed in line with the airport sector's contractual and regulatory requirements.
Our commitments
AIC AIRPORTS operates in a sector where the slightest failure has immediate operational and economic consequences for its clients. That is why we structure our business around five core commitments.
Expertise 30+ years
Integrated cross-disciplinary expertise. Cleaning, security, maintenance, assistance: we master every dimension of your turnaround operations.
Coverage
Multi-platform presence, with teams available to match your operating windows.
Tailored services
Solutions deployed and scaled to fit you. Regional airport or major hub, we build our services around your real operating constraints.
Responsiveness 24/7
Guaranteed 24/7 responsiveness. Fast response on site or remotely, with no delay or compromise, to meet your operational needs.
About AIC AIRPORTS
A specialist in airport operational services, AIC AIRPORTS supports its clients across all their platforms: from cabin cleaning and security to technical and commercial maintenance.